The Age of the Customer

By -
The age of the customer has began! A nice painting for at your office.

The age of the customer will transform marketing and business. Remind yourself of that every day with this painting.

Comments

  1. AnonymousApril 15, 2014 at 3:04 PM

    Hallo Alex,
    Leuk stukje! Ik vind het fijn dat ik eindelijk eens serieus word genomen!
    Vrindelijke groeten van Peter Peard

    ReplyDelete
  2. AlexApril 15, 2014 at 3:39 PM

    Ha meneer Paerdt ! Dat is een tijd geleden!

    ReplyDelete

Post a Comment

Popular posts from this blog

Customer journey Etihad Airlines

By -
Image
I recently flew with Etihad airlines to my great satisfaction, great airline and I do prefer it to the European legacy carriers. During traveling I constantly think about customer journeys, signposting, screens. Can't help it, it goes automatically. Also on this journey to from SPL to AUH to MNL, I thought of many small improvements, just I didn't store any screenshots or pictures. I decided to take pictures on my next journey with Etihad.   The Etihad customer journey to Bangkok in pictures Yesterday I booked another flight, again with Etihad . Different destination, so the customer journey may change a little (for example a "fit to fly certificate" is not needed), but I decided to make screenshots of all touch points until I have reached my destination. Blogger, the platform that I use for this blog, doesn't really give the tools to really display a well plotted journey map, but I guess a few screenshots can also be interesting for people also active in the...
Continue Reading »

E-commerce - email communication after purchases

By -
Image
I have collected a few recent examples from online communication after some online purchases. Examples are mostly in Dutch. But I will explain the pro's and con's in English. Still I think (and I wrote about it here as well) that companies can improve their (online) communication so much more. Good communication and service goes beyond a "we recommend you" e-mail. Think about all customer touchpoints, about your vision and mission and create contact moments that in the end will give you a positive ROI and customer experience that will be shared online massively. Especially (But not limited to) the travel industry can start much more effective campaigns by better segmentation and not placing every cross and upsell possibility in these one or two confirmation mails. Be there with the right content at the right time. Not everybody will book a hotel right away if they purchased a flight ticket for 5 months away! Value for the customer, value from the customer. Ma...
Continue Reading »

Email newsletter on global e-commerce and marketing

By -
Image
Free newsletter on global retail & e-commerce I read a lot, really a lot on e-commerce, marketing, advertising, AI and technology, but I didn't had a way of sharing the best content I read. It's not really suitable in blog format and spamming everyone at LinkedIn is also not a very hospitable way. But now I started a substack (free of course). It's my place to share interesting content, just doing this for fun to share knowledge and to improve cross-border and cultural understanding.  I call it "AlexNews". Subscribe for free at substack and one of the advantages of substack is, that you can easily read all previous editions of the newsletter.   Thank you for subscribing!  
Continue Reading »